Healthcare Quality

San Francisco – September 18, 2026 -- San Francisco Health Plan (SFHP) has earned a 4.5-star rating in the 2026 NCQA Health Plan Ratings, the highest score in its history, as the Medi-Cal insurer covers more than 172,000 residents.

NCQA places SFHP among the nation's top-rated health plans

NCQA classifies plans scoring 4.5 or 5 stars as among the highest-rated in the country, basing the evaluation on clinical quality, member experience, and accreditation status. SFHP, created by the City and County of San Francisco, is the city's leading Medi-Cal provider, offering preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

Greenville, S.C. – September 17, 2026 -- Senior Helpers Greenville has become the first private duty in-home care provider in the United States to earn Age-Friendly Care at Home certification from the Community Health Accreditation Partners (CHAP), the locally owned franchise confirmed August 27, 2026.

CHAP certification validates a 4Ms clinical framework across daily operations

The certification requires providers to embed the 4Ms Framework -- What Matters, Medication, Mentation, and Mobility -- into every client interaction, a research-backed model designed to reduce hospitalization risk and improve outcomes for aging-in-place seniors. Teresa Harbour, COO of CHAP, credited the location's prior deployment of clinical tools, including its LIFE Profile hospitalization-risk assessment and Senior Gems dementia care program, as groundwork that made the certification a natural extension of existing practice.

Irving, Texas – September 16, 2026 -- Four locations within LifeCare Home Health & Hospice Family have earned 2025 SHPBestTM awards from Strategic Healthcare Programs, ranking among the top tier of providers nationally for patient and caregiver experience.

Eternal Faith Hospice repeats as top 5% national performer

Eternal Faith Hospice in Warner Robins, Georgia, secured the 2025 SHPBestTM Hospice Caregiver Experience Award as a Premier Performer, placing it in the top 5% of SHP's national CAHPS Hospice benchmark. It is the second consecutive year the location has achieved Premier Performer status.

Wichita Falls unit joins top 5% in home health rankings

Beyond Faith Homecare's Wichita Falls, Texas team was named a Premier Performer in the 2025 SHPBestTM Home Health Patient Experience Awards, ranking in the top 5% nationally based on HHCAHPS survey results.