SYDNEY – November 10, 2026 -- Microsoft will stop delivering SMS and Voice multi-factor authentication (MFA) through Microsoft Entra ID from 1 February 2027. Australian communications company Soprano Design has launched a replacement delivery route for customers that still depend on both methods.
Microsoft shifts Entra customers to their own telephony providers
Microsoft is retiring telephony-based authentication delivery as it moves towards passkeys as the default authentication experience. Organisations that need to retain SMS or Voice MFA must select and manage their own telephony provider.
Soprano Connect for Microsoft Entra goes on sale via the Microsoft Security Store
The product carries per-user and per-transaction pricing options. It targets organisations with a business, regulatory, technical or operational requirement to keep SMS or Voice MFA beyond 1 February 2027.
Ankur Patel, partner product manager for Microsoft Security, said the integration with Microsoft Entra ID workforce tenants lets customers choose the telephony provider that best fits their users and organisational requirements. Soprano has been a Microsoft partner for more than 15 years.
Soprano says mixed user groups complicate the Entra migration
Organisations using SMS or Voice MFA in Entra must identify which users and workflows still rely on these methods before the rollout begins. Asha Potla, Soprano's Director of Product & Development, said "this won't be a simple switch from one authentication method to another." She cited differing needs across user groups, systems and regulatory requirements within the same organisation.
Potla said Soprano aims to help customers define those requirements early rather than wait for the retirement rollout to start.
Chief Technology Officer Mohamed Odah said Soprano has supplied authentication solutions to enterprise and government customers for more than 30 years. He said organisations must balance adopting new authentication methods with continuity for the users and systems they support today.