NEW YORK – November 10, 2026 -- Kyndryl (NYSE: KD) has made Kyndryl Autonomous Operations for ServiceNow available on the ServiceNow Store. The offering, co-developed with ServiceNow, runs on Kyndryl Bridge, which Kyndryl says has reduced IT incidents by up to 50%.
Kyndryl agents work on operational data inside the ServiceNow AI Platform
ServiceNow customers will run operational data through Kyndryl Bridge. This gives context across assets, configurations, dependencies, performance, events, changes, incidents, risks and resolutions. Kyndryl's specialized agents use that context to identify issues from failure patterns, produce evidence-based causal analysis, assess risk and provide step-by-step remediation guidance.
Each resolved incident returns insights to the platform. This is meant to improve automation, recommendations and operational outcomes over time. The solution combines observability, operational intelligence and coordinated remediation to improve IT resilience.
Kyndryl Bridge brings 1,400 enterprises and 10,000 predefined practices to the offering
Kyndryl launched Bridge in 2022, and more than 1,400 enterprises now use it. The platform unifies IT inventory data, operational performance data and engineering data on successful resolutions. Kyndryl says it correlates millions of observability signals across applications and infrastructure and generates more than 16 million AI insights a month.
The platform holds more than 10,000 predefined best practices, runbooks, remediation practices and engineering actions. Its agentic memory management is designed to preserve institutional knowledge and operational context for continuous modernization. Kyndryl says Bridge maintains controls for cost visibility, security and compliance in regulated environments.
ServiceNow contributes AI Control Tower governance to the joint offering
Michael Park, SVP of Global Partnerships & Channels at ServiceNow, said ServiceNow supplies the AI Control Tower and governance to run the agents safely. He said the result is "less time on incidents and more time on innovation."
Giovanni Carraro, Global Strategic Alliances Leader at Kyndryl, said the aim is to move customers beyond AI experimentation toward what he called trusted autonomous enterprises.
Manufacturers, retailers and banks already use the combined capabilities
Kyndryl says manufacturers, retailers and banks are using the combined Kyndryl and ServiceNow capabilities to modernize IT operations, improve employee experiences and apply AI and automation across complex technology environments. The two companies recently expanded their work on AI-powered employee experiences with Kyndryl AI Front Door, powered by ServiceNow EmployeeWorks. That product builds on Kyndryl's own enterprise deployment of the technology.