ServiceNow

ITSM Market to Double to $22.91B by 2031 on AI Adoption

Delray Beach, Fla. – September 30, 2026 -- The global IT Service Management (ITSM) market is projected to grow from USD 10.96 billion in 2026 to USD 22.91 billion by 2031, a compound annual growth rate of 15.9%, according to MarketsandMarkets. The market stood at USD 9.41 billion in 2025, underscoring accelerating enterprise spending on hybrid IT and AI-enabled service delivery.

Knowledge and self-service tools post the fastest growth at 21.3% CAGR

The knowledge and self-service management segment is set to register the highest growth rate of the forecast period, driven by conversational AI, virtual agents, and automated resolution tools designed to cut repetitive Level-1 support workloads. Dashboard, reporting, and analytics tools follow with an 18.8% CAGR, reflecting enterprise demand for real-time SLA monitoring and predictive service insights. The solutions category overall is expected to grow 16.8% annually through 2031.

JPMorgan Chase Tops Fortune AIQ 75 Ranking of AI-Driven Firms

New York – September 29, 2026 -- JPMorgan Chase claimed the No. 1 spot on the 2026 Fortune AIQ 75, a ranking of Fortune 500 companies generating measurable business impact from AI adoption, jointly produced by Fortune and ServiceNow.

Ranking expands to 75 companies from 50, with 36 new entrants

Building on the inaugural 2025 Fortune AIQ 50, the list grew by 50% this year, now spanning 18 sectors including Technology, Finance, Healthcare, Energy, Retail and Industrials. Alphabet, Coca-Cola, Amazon and Nvidia rounded out the top five, followed by Mastercard, Visa, Carrier Global, Cleveland-Cliffs and Microsoft to complete the top ten.

Bandwidth, Google, ServiceNow Named AFP 2026 Pinnacle Finalists

Rockville, Md. – September 15, 2026 -- The Association for Financial Professionals (AFP) named Bandwidth, Google and ServiceNow as finalists for the AFP 2026 Pinnacle Awards, sponsored by Truist for a third consecutive year, with all three finalists having built AI-enabled treasury systems.

Voting closes September 18 ahead of Las Vegas announcement

Community voting to select the Grand Prize winner runs until Sept. 18, 2026. The winner will be revealed during AFP 2026, held November 8-11 in Las Vegas, and Truist will donate $10,000 to The Just One Project on the winner's behalf.

Air Names Andrej Danko Chief Product and Technology Officer

Arlington, Va. – September 11, 2026 -- Air, the Enterprise Readiness company, has appointed Andrej Danko as Chief Product and Technology Officer to lead engineering and product strategy for its AI-native platform serving the national security enterprise.

Danko joins from ServiceNow after leading global public sector AI deployments

Danko previously served as Vice President and General Manager of Global Public Sector Product Management at ServiceNow, where he directed agentic AI deployments across the U.S. Defense Logistics Agency, the Department of Homeland Security, and international allies including NATO members, Australia, and Singapore. He brings three decades of software industry experience spanning product management, design, engineering, and corporate strategy, with prior roles at Productboard, Merlon Intelligence, and SAP. Danko holds an MBA from MIT Sloan School of Management, plus a Ph.D. and M.S. in Applied Computer Science.

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