IT Service Orchestration and Automation

Bellevue, Wash. – September 15, 2026 -- Summation Technologies opened general access to its AI analyst platform on September 10, offering self-serve pricing at $60 per user monthly for its Pro plan and $200 per user monthly for Max, after a year of enterprise deployments at Fanatics, Lineage, and Grid.

Self-serve access replaces year-long enterprise-only rollout

Any team can now sign up, connect data through more than 1,200 integrations, and deploy an AI analyst within minutes, according to the company. Enterprise customers retain access to dedicated deployment teams that identify high-value tasks to automate and handle custom integrations.

Brisbane – September 12, 2026 -- Thoma Bravo, the world's largest software-focused investment firm with approximately $170 billion in assets under management, has made a strategic growth investment in Tanda, a workforce management, payroll and HR platform for shift-based workers serving roughly 8,000 businesses globally.

Tanda ends 14 years of bootstrapped operations with first outside investor

Founded in 2012 by co-founders who were then university housemates, Tanda took its first external capital after building the business without outside funding for 14 years. Terms of the transaction were not disclosed. Co-founder and Chief Executive Officer Jake Phillpot will continue leading the company, with the founding team retaining significant shareholdings.

London – September 11, 2026 -- Vertice launched Ana, an autonomous AI negotiation agent for enterprise software procurement, after the system completed more than 4,000 live negotiations worth $500 million in spend, delivering average savings of 18% and cutting renewal cycles by 15 days.

Ana targets the software contracts procurement teams have no time to review

Vertice data shows one in seven software contracts auto-renews without oversight, rising to three in four contracts within tail spend, where vendor price uplifts and compliance changes typically go unchallenged. Ana runs unlimited simultaneous negotiations across a company's entire software stack, building scenario-specific strategies, modelling likely outcomes and drafting vendor correspondence in the customer's own voice.

Vienna – September 09, 2026 -- BOC Group has been positioned in the Challenger quadrant of the inaugural Gartner Magic Quadrant 2026 for Digital Twin of an Organization Platforms, marking the company's first appearance in the report.

Gartner cites unified platform architecture as a key differentiator

Gartner analysts highlighted BOC Group's single platform design, its central semantic repository, consistent user experience, and native product integration as core strengths. These capabilities reflect how the company combines business process management, enterprise architecture management, and governance, risk and compliance into one connected system.

Leeuwarden – September 08, 2026 -- Datamaran, the AI-powered risk and governance software provider, has appointed Bert Sinnema as Chief Technology Officer, tasking him with accelerating AI-driven product development across the platform.

Sinnema takes charge of global engineering and product teams

Based in Datamaran's Leeuwarden office in the Netherlands, Sinnema will lead the company's global engineering and product organization, including its engineering hub in Valencia, Spain. He owns Datamaran's product vision, strategy, and technology roadmap, from architecture to delivery.

Madrid – September 07, 2026 -- Triskell Software has been named a representative vendor in the 2026 Gartner Magic Quadrant for Adaptive Project Management and Reporting, marking its first appearance in the study.

Triskell ranks among just three European vendors listed out of 11 total

Gartner's report evaluated 11 representative vendors in the adaptive project management and reporting (APMR) market, with Triskell one of only three companies headquartered in Europe to make the list. The recognition marks the Madrid-based vendor's debut in this specific Magic Quadrant category.

San Marcos, Calif. – September 07, 2026 -- OnePlan has rolled out its August 2026 platform release, adding new portfolio visualization tools, deeper resource demand tracking, and a near real-time Azure DevOps integration for enterprise customers running its AI-enabled Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) software.

San Francisco – September 07, 2026 -- empirik.ai emerged from stealth with $21 million in funding from Sequoia Capital, S32, Canapi Ventures and Alumni Ventures, launching what it calls the industry's first AI agent for infrastructure change.

Funding backs an AI agent built to close the gap between fast code and slow infrastructure review

The capital will expand empirik.ai's Autonomous Infrastructure Engineer, a system designed to let enterprises understand engineering intent, compute infrastructure impact deterministically, and execute complex changes without manual change-review bottlenecks. The company argues that as AI coding agents accelerate software production, infrastructure governance has remained manual and reactive, reliant on human-speed review boards and ticket queues, creating operational risk of severe production failures.

Las Vegas – September 07, 2026 -- Operata has extended its CX Observability platform to cover Agentic Virtual Agent (AVA), the AI voice agent within Genesys Cloud from Genesys, allowing interactions handled by the AI to be recorded on the same customer journey timeline as human agents and measured against identical performance standards.

Operata merges AI and human agent data into one timeline

The platform now integrates AI turns, handoffs, telephony, and human agent interactions into a single, connected record. This gives enterprise teams real-time, vendor-agnostic visibility across the full CX stack, including conversations managed entirely or partially by AVA.

Middletown, Del. – September 7, 2026 -- JAMS Software has launched JAMS Incident Management, an on-call alerting and escalation platform priced at $6 per user monthly, with free access for teams of up to five users. The product reached general availability on September 1, 2026, following a customer early access period that began August 1.

Alerts escalate across six channels until a human responds

JAMS Incident Management ingests alerts from any system capable of sending an email, calling a webhook, or reaching an API. It delivers notifications over voice, SMS, push, email, Microsoft Teams, and Slack, escalating through an on-call rotation until someone acknowledges the incident and tracking it through to resolution.