VertexOne

Houston – November 03, 2026 -- Spark Energy has moved all of its roughly 445,000 residential customer equivalents (RCEs) onto VertexOne's VXretail and VXexchange platforms, VertexOne announced. The migration covers every Spark market and brand across 111 utility service territories in 21 states and Washington, D.C.

Migration folds a decade of acquisition-built systems into one platform

Customer accounts, billing operations, market transactions and associated business processes now run on a single integrated platform. They replace the multiple systems Spark accumulated through more than a decade of acquisitions and growth. Spark's brands include Spark Energy, Major Energy, Provider Power and Verde Energy.

VertexOne's implementation and customer service teams supported Spark at every stage. The teams worked to minimize the impact on Spark's customers and day-to-day operations during the transition.

Dallas – September 19, 2026 -- American Water, the largest regulated water and wastewater utility in the United States, has selected VertexOne's VXconnect platform to power a mobile-first digital customer experience across its 14-state footprint.

American Water serves 14 million customers and will deploy its first-ever dedicated mobile app

The utility, which serves more than 14 million people across 14 states, said the platform will let customers manage payments, view usage and request services from any device. The app marks American Water's first dedicated mobile offering.

VXconnect's modular design allows American Water to scale onboarding as its footprint grows

American Water VP and Chief Customer Officer Matt Prine said the platform's modular architecture allows the company to extend capabilities over time and onboard new customer populations while maintaining consistent service quality nationwide.