Info-Tech Research Group

Arlington, Va. – September 09, 2026 -- Routine IT operations and maintenance now consume 82.6% of IT spend and 66% of IT teams' time and effort, according to new benchmarking data from Info-Tech Research Group, leaving only a fraction of capacity for innovation and transformation work.

Info-Tech publishes blueprint targeting AI-driven reduction of KTLO burden

Info-Tech Research Group has released a new blueprint, "Harness AI to Reduce the Cost and Effort of KTLO in IT Operations," designed to help CIOs identify AI-enabled opportunities to cut the cost and effort of keeping the lights on (KTLO). The resource guides organizations through quantifying potential value, assessing readiness and risk, and building a portfolio of AI initiatives for launch.

Arlington, Va. – September 08, 2026 -- Retail organizations are struggling to defend increasingly connected store systems because no single team holds end-to-end authority over cyber risk, according to a new blueprint from Info-Tech Research Group. The firm's Build Cyber Resilience in Connected Retail report identifies fragmented ownership across legacy point-of-sale systems, IoT devices, cloud platforms, e-commerce applications, and third-party vendors as the core barrier to consistent security decision-making.

Arlington, Va. – September 07, 2026 -- Info-Tech Research Group has published a new blueprint, Build a Venue Platform Operating Model, addressing a structural gap between accountability and authority that leaves sports CIOs responsible for game-day fan experience despite lacking control over the systems that deliver it.

CIOs Answer for Systems They Do Not Control

Sports organizations rely on ticketing, mobile apps, access control, point-of-sale, sponsorship platforms, and fan data to function as one connected environment, even though these capabilities are split across teams, venues, leagues, and vendors. Michael Adams, senior research analyst at Info-Tech Research Group, said this accountability-authority gap is where delays, inconsistent decisions, and operational fragility take hold.

Arlington – September 04, 2026 -- Some 72.5% of organizations are currently invested in data management solutions and plan to increase that spending, yet many governance programs remain fragmented and produce activity without measurable impact, according to Info-Tech Research Group.

Governance priority tops both AI and non-AI data agendas

Info-Tech's Future of IT 2026 Survey found that improving data governance ranked as the leading data priority for supporting AI goals, cited by 30% of respondents, and outside AI, cited by 40%. The research group says this points to a disconnect between heavy investment in management solutions and unresolved governance decisions needed to guide them.