CLEAR Brings CLEAR1 Caller Verification to Amazon Connect
New York – October 11, 2026 -- CLEAR (NYSE: YOU) has integrated its CLEAR1 secure identity platform with Amazon Web Services' Amazon Connect, allowing contact centers to verify a caller's identity before or during a support interaction.
The integration targets fraud, impersonation and high-friction verification, which the company identifies as weak points in contact center support. Organizations can place identity checks earlier in the support journey, before the customer speaks with an agent.
Callers verify via SMS link before reaching an agent
When a customer calls a support center powered by Amazon Connect, they can choose to verify through CLEAR. Customers who opt in receive a secure SMS link and complete verification on their phone. The call is then routed to an agent, who sees the verification result in real time.