workforce_management

Observe.AI Launches AI Agents to Automate Contact Center Coaching

United States – September 11, 2026 -- Observe.AI has launched Performance Agents, an AI system that cuts contact center coaching preparation time to under five minutes in applicable workflows, the company announced.

Performance Agents Cut Coaching Prep Time to Under Five Minutes

Supervisors currently spend significant time interpreting reports, locating relevant conversations, documenting examples, and preparing coaching plans manually. Performance Agents automate this process, freeing supervisors to focus on judgment, context, and employee development rather than administrative preparation.

Zellis Taps Futurist Ravin Jesuthasan for Connect 2026 AI Keynote

Bristol, England – September 09, 2026 -- Zellis, the UK and Ireland's leading provider of HR, Workforce Management, Payroll and benefits solutions, has confirmed futurist and bestselling author Ravin Jesuthasan, CFA, FRSA, as headline speaker for its flagship Zellis Connect 2026 event, set for 23 September 2026 at Kings Place, London.

Jesuthasan will map a practical roadmap for AI-driven workforce change

Jesuthasan, global leader of Mercer's Transformation Services business, will address HR, workforce and pay professionals on the operating models replacing traditional organisational structures, the rise of future skills, and the governance needed to integrate AI and digital agents into daily operations. Zellis frames the session as action-oriented, aimed at giving attendees concrete steps against a backdrop of rising labour costs and accelerating workplace AI adoption.

Dale Carnegie Study: Change Clarity Collapses at Execution Level

New York – September 07, 2026 -- Only 48.2% of individual contributors believe their organization is "on the same page" during change initiatives, compared with 79.4% of leaders, according to a new white paper from Dale Carnegie. The 31-point gap illustrates how transformation strategies can lose coherence as they move from executive planning into daily execution, the training firm found.

Leadership credibility gaps widen among frontline staff

Just 27% of employees strongly believe their immediate leader's actions consistently align with stated messages, a figure that drops to 18.5% among individual contributors. Dale Carnegie's report, titled "Leading Organizational Change: The Human System Behind Successful Execution," argues that this divergence between words and actions leads employees to question whether a change effort is credible enough to warrant sustained support.