New York – November 12, 2026 -- Spotnana now automates name changes for NDC and EDIFACT unused ticket credits, letting corporate travel managers move eligible credits into a company pool for use by other employees. The platform already redeems 96% of unused credits before expiration, and the company aims to push that figure as close to 100% as possible.
Travel managers can shift traveler-assigned credits into a shared company pool
Reassigning credits to another traveler was previously a manual, error-prone process. Managers can now select eligible credits tied to a specific traveler and transfer them into the pool. A future release will let them set rules that trigger the transfer automatically based on specific criteria.
Pooled credits are redeemed through self-service booking without agent involvement
Once credits sit in the pool, another traveler at the same company can redeem them entirely through Spotnana's self-service booking flow. For most airlines, the system still creates a task in Spotnana's Agent Desktop to complete the name change.
United Airlines NDC credits get fully automated name changes end-to-end
For United NDC credits, Spotnana automates the entire name change workflow with no agent task. Jeff Christensen, Managing Director, Global Distribution Strategy at United Airlines, said Spotnana is the "first technology platform to fully automate United NDC name changes" and allow redemption of eligible United NDC tickets allocated to a company pool.
Seth Anagnostis, Senior Director of Content and Distribution at Spotnana, said the capability cuts manual processing, raises credit utilization and optimizes overall travel spend.