NTT DOCOMO BUSINESS' ANCAR Named Gartner APAC CSP Runner-Up
TOKYO – October 31, 2026 -- NTT DOCOMO BUSINESS, Inc. has been named Runner-Up in the Asia-Pacific Communications Service Providers (CSPs) category of the Gartner Eye on Innovation Awards 2026 for its AI-native, SaaS-based communication service docomo business ANCAR, finishing directly behind the Winner.
The result extends the company's run at the awards to two consecutive years. In 2025, it became the first Japan-based company to win the APAC category, for docomo business RINK, a network-as-a-service (NaaS) offering that combines network and security functions.
ANCAR embeds AI in the carrier network to serve contact centers, branches and stores
ANCAR combines carrier-grade voice infrastructure with AI to optimize customer touchpoints, including contact centers, branch offices and retail stores. NTT DOCOMO BUSINESS says it can be added to existing voice services without new on-premises hardware or large-scale systems integration.