Oro Valley – October 15, 2026 -- The Oro Valley Police Department (OVPD) has launched Community Connect, a Versaterm-powered system that texts residents automatically as their call or case moves forward.
OVPD logs resident phone numbers at first contact to trigger automated texts
Once a resident contacts OVPD, the department records the caller's phone number. The system then sends automated texts as the case develops. Each message includes a link to official case information online, which residents can open at any time.
Delay notices go out when responding officers run behind schedule
If an officer is running late, the system sends a notice telling the resident about the delay. Residents no longer have to wonder whether help is still on the way.
Self-service tracking targets routine calls from minor property crimes to non-emergency requests
The rollout lets residents follow routine cases without calling the department for an update. It covers minor property crimes and non-emergency requests. Other Pima County agencies have made similar moves.
OVPD plans to widen case-type coverage after evaluating resident response
The department said it will expand the range of case types covered by the text alerts. The timing depends on how residents respond to the initial rollout.