IT Service Orchestration and Automation

London – September 29, 2026 -- jaam automation has launched M. by jaam, an Agentic Work Management platform designed to close the gap between AI adoption and measurable business impact. The launch responds to McKinsey data showing 88% of organisations now use AI, yet only 7% have fully scaled it across operations.

Adoption outpaces execution, McKinsey data shows

McKinsey research cited by jaam found that while 80% of employees report AI has improved their individual productivity, only 37% of organisations see a positive impact on EBIT. jaam positions M. as a fix for this disconnect, arguing that fragmented processes across people, applications and systems prevent AI agents from understanding what needs to happen next in a workflow.

Los Angeles – September 26, 2026 -- Stand8 has expanded its nearshore operations in Mexico to deliver 24x7 Service Desk, Network Operations Center, and technology operations support for large enterprise clients, aligning bilingual technical teams with U.S. operating hours and global service schedules.

Stand8 deploys bilingual Mexico-based teams to cut pressure on onshore support staff

The nearshore model integrates directly into clients' existing platforms, service-level agreements, and governance frameworks, giving enterprises continuous coverage without ceding visibility or control over service delivery. Teams operate within established client workflows, tools, and escalation paths rather than replacing existing structures.

New York – September 25, 2026 -- AutonomyAI has launched Discover Mode, completing its Autonomous Product Delivery system that turns a product manager's question into a review-ready pull request without engineering handoffs. More than 170 product teams, including Datadog, Nielsen, SolarWinds and SolarEdge, already run on the platform.

Discover Mode researches product questions across company data before a single line of code is written

A product manager can ask why signups are dropping or which issue customers report most, and AutonomyAI scans product analytics, support tickets, customer calls and the codebase to return an evidence-backed brief. The system can also flag improvements on its own by monitoring usage patterns, without a prompt from a human.

McLean, Virginia – September 21, 2026 -- Appian (Nasdaq: APPN) ranked #1 for the Deterministic Workflow Automation Use Case and the Platform Consolidation Use Case in the 2026 Gartner Critical Capabilities for Business Orchestration and Automation Technologies (BOAT) report. The company was also named a Leader in the 2026 Gartner Magic Quadrant for BOAT, based on its Completeness of Vision and Ability to Execute.

Gartner evaluated 20 vendors, and Appian was the only Leader ranked among the top three across all five use cases

Gartner assessed vendors across five common BOAT use cases, and Appian scored highest on the Platform Operations and Governance Critical Capability. Gartner projects that by 2030, 70% of enterprises will shift to a consolidated automation platform orchestrating business processes, AI agents, bots, APIs and human actions, up from 10% today.

Princeton, N.J. – September 19, 2026 -- CobbleStone Software will present a 20-minute webinar, "AI Contract Risk Management: 3 Features to Know," on September 19, 2026, from 2:25 PM to 2:45 PM ET as part of TechSommet's Virtual Summit.

Webinar targets hidden risks buried in overlooked contract clauses

CobbleStone will demonstrate how contract intelligence tools flag non-standard language and buried obligations before they escalate into costly disputes. The session addresses legal, procurement, and compliance teams facing rising contract volume and complexity under tight review timelines.

Rockville, Md. – September 19, 2026 -- Turning Point Global Solutions (TurningPoint) has been appraised at Maturity Level 3 for Services under ISACA's Capability Maturity Model Integration (CMMI) framework for the fourth consecutive time, an assessment conducted by Primvis Inc.

Fourth Level 3 appraisal reinforces process discipline across federal and commercial contracts

The Level 3 rating confirms TurningPoint's service delivery processes are formally defined, documented in standards, procedures and tools, and consistently applied across engagements. The appraisal complements the company's existing Maturity Level 5 rating for Development, the highest tier in the CMMI model, which requires organizations to continually refine processes using quantitative performance data.

New York – September 19, 2026 -- Genpact (NYSE: G) has won the Best Services Eating Software category at the inaugural 2026 HFS Services-as-Software Awards, beating out more than 250 global submissions for its Agentic Operations model now running mission-critical workflows across finance, procurement, insurance, and banking for Fortune 100 clients.

HFS Research scored entries on five criteria before naming Genpact the winner

HFS Research analysts evaluated submissions on AI-driven delivery, agentic adaptability, outcome orientation, scalable architecture, and proven enterprise success. Genpact's Agentic Operations model pairs AI agents handling transaction volume with human staff validating outcomes, a structure the company says is already deployed in production, not pilot, environments.

New York – September 18, 2026 -- A composite enterprise deploying Robin by Atera achieved $7.3 million in risk-adjusted benefits against $1.7 million in costs over three years, yielding a 321% return on investment and $5.5 million in net present value, according to a new Total Economic Impact study conducted by Forrester Consulting on behalf of Atera.

The study found payback occurred in less than six months, with Forrester interviewing four enterprise decision-makers and modeling their combined experiences into a single composite organization: a 2,500-employee enterprise generating $800 million in annual revenue with a 30-person Level 1/Level 2 service desk team.

Robin's autonomous ticket resolution rate climbs from 60% to 90% over three years

Forrester's model forecasts Robin autonomously resolving 60% of manual service desk tickets in Year 1, rising to 90% by Year 3 as system integrations matured and Robin's knowledge base expanded.

New York – September 17, 2026 -- FAZE Security has exited stealth mode with 50 enterprise customers, including several Fortune 500 firms, after posting roughly 20X annual recurring revenue growth in 18 months. The company, formerly known as CYTRIX, also disclosed $6 million in seed funding led by New Era Capital Partners, with participation from Lockstep VC.

FAZE targets the widening gap between vulnerability discovery and remediation capacity

Annual pentests become outdated the moment reports are delivered, while automated scanners flood security teams with thousands of unranked findings. Attackers now use AI to exploit these gaps within hours, creating a remediation backlog that outpaces human security teams.

Bellevue, Wash. – September 16, 2026 -- Summation Technologies opened general access to its AI analyst platform on September 10, offering self-serve pricing at $60 per user monthly for its Pro plan and $200 per user monthly for Max, after a year of enterprise deployments at Fanatics, Lineage, and Grid.

Self-serve access replaces year-long enterprise-only rollout

Any team can now sign up, connect data through more than 1,200 integrations, and deploy an AI analyst within minutes, according to the company. Enterprise customers retain access to dedicated deployment teams that identify high-value tasks to automate and handle custom integrations.