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Qualtrics

Qualtrics Launches Healthcare XM, Names Dr. Thomas Lee to XM Institute

Qualtrics Launches Healthcare XM, Names Dr. Thomas Lee to XM Institute

Provo, Utah – September 23, 2026 -- Qualtrics unveiled Healthcare XM, a new platform built on Press Ganey's proprietary data and what the company calls the world's largest human experiential dataset, aimed at helping health systems and health plans simulate care changes, predict patient behavior, and act on safety risks before they escalate.

Qualtrics builds Healthcare XM on Press Ganey data to close the industry's experience gap

The platform runs on the Qualtrics XM Data & AI Platform and combines decades of Press Ganey benchmarks, regulatory expertise, and predictive analytics. It covers five domains: patient experience across HCAHPS and CAHPS journeys, member experience including Medicare CAHPS and Stars ratings, workforce engagement and retention, safety and quality signals such as NDNQI and PSO data, and consumer and brand positioning.

Qualtrics Unveils XM Data & AI Platform, Cites $3T Experience Gap

Qualtrics Unveils XM Data & AI Platform, Cites $3T Experience Gap

Provo, Utah – September 13, 2026 -- Qualtrics has introduced its XM Data & AI Platform, a system designed to close what the company calls the "Experience Gap" -- a divide between customer expectations and delivery that it estimates puts close to $3 trillion in sales at risk globally.

Qualtrics builds new platform on data from 18,000 organizations and 41,000 healthcare facilities

The platform consolidates more than two decades of Qualtrics experience data across 18,000 organizations with four decades of healthcare experience data from Press Ganey, spanning over 41,000 facilities. Qualtrics acquired Press Ganey Forsta in May 2026 for $6.75 billion, a deal the company says added regulatory-grade governance and anonymized health data to its experience dataset.