HFS Research

Boston – – September 30, 2026 -- HFS Research has retired its flagship Horizons provider assessment and replaced it with HFS Services-as-SoftwareTM (SaS) Star Ratings, a scoring system built entirely on more than 400 enterprise client evaluations with zero vendor input and no analyst scoring.

The shift ends a model in which provider rankings were assembled from vendor briefings, RFI responses, and vendor-selected references before being scored by analysts. Under SaS Stars, providers cannot submit scoring inputs, buy inclusion, or select client references; only current enterprise clients who own or govern an engagement and have at least 12 months of experience with it are eligible to rate a provider.

New York – September 18, 2026 -- Genpact (NYSE: G) has won the Best Services Eating Software category at the inaugural 2026 HFS Services-as-Software Awards, beating out more than 250 global submissions for its Agentic Operations model now running mission-critical workflows across finance, procurement, insurance, and banking for Fortune 100 clients.

HFS Research scored entries on five criteria before naming Genpact the winner

HFS Research analysts evaluated submissions on AI-driven delivery, agentic adaptability, outcome orientation, scalable architecture, and proven enterprise success. Genpact's Agentic Operations model pairs AI agents handling transaction volume with human staff validating outcomes, a structure the company says is already deployed in production, not pilot, environments.

London – – September 17, 2026 -- Naviq, the travel-focused AI company spun out of IBS Group in July 2026 with a $500 million investment and 2,000 employees, has been named a Horizon 2: Enterprise Innovator by HFS Research.

HFS Research cites Naviq's software heritage and sector-specific AI as key differentiators

The analyst firm credited Naviq's specialist focus on aviation, hospitality, cruise and airport operations for its ability to deliver measurable transformation outcomes rather than experimental AI pilots. Melissa Fersht, Executive Research Leader at HFS Research, said IBS Group is shifting the travel industry from AI experimentation to AI execution, and that Naviq's combination of domain expertise and technical delivery forms a differentiator few providers can match.