ITSM Market to Double to $22.91B by 2031 on AI Adoption
Delray Beach, Fla. – September 30, 2026 -- The global IT Service Management (ITSM) market is projected to grow from USD 10.96 billion in 2026 to USD 22.91 billion by 2031, a compound annual growth rate of 15.9%, according to MarketsandMarkets. The market stood at USD 9.41 billion in 2025, underscoring accelerating enterprise spending on hybrid IT and AI-enabled service delivery.
Knowledge and self-service tools post the fastest growth at 21.3% CAGR
The knowledge and self-service management segment is set to register the highest growth rate of the forecast period, driven by conversational AI, virtual agents, and automated resolution tools designed to cut repetitive Level-1 support workloads. Dashboard, reporting, and analytics tools follow with an 18.8% CAGR, reflecting enterprise demand for real-time SLA monitoring and predictive service insights. The solutions category overall is expected to grow 16.8% annually through 2031.