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Gryphon Launches Real-Time Compliance Tool on Genesys AppFoundry

Gryphon Launches Real-Time Compliance Tool on Genesys AppFoundry

Boston – September 29, 2026 -- Gryphon has released Gryphon ONE on the Genesys Cloud AppFoundry, a real-time compliance layer that lets enterprises recover 35%-45% of their contactable customer universe by preventing over-suppression in outbound dialing campaigns.

Gryphon ONE screens calls against TCPA, TSR and Do Not Call rules before dialing occurs

The integration evaluates automated outbound dialing against the Telephone Consumer Protection Act, the Telemarketing Sales Rule, Do Not Call registries and state-specific standards in real time. Enterprises using highly regulated data sets can now operationalize governance, risk and compliance directly within Genesys Cloud outbound workflows, removing manual handoffs between compliance teams and campaign launch.

Operata Extends CX Observability to Genesys AI Voice Agent

Las Vegas – September 07, 2026 -- Operata has extended its CX Observability platform to cover Agentic Virtual Agent (AVA), the AI voice agent within Genesys Cloud from Genesys, allowing interactions handled by the AI to be recorded on the same customer journey timeline as human agents and measured against identical performance standards.

Operata merges AI and human agent data into one timeline

The platform now integrates AI turns, handoffs, telephony, and human agent interactions into a single, connected record. This gives enterprise teams real-time, vendor-agnostic visibility across the full CX stack, including conversations managed entirely or partially by AVA.