97% of Telecom Leaders Bet on AI Gains, Doubt Readiness: EY
London – September 18, 2026 -- Ninety-seven percent of telecom executives expect AI to deliver major productivity and operational gains within five years, yet organizational readiness gaps threaten to blunt that upside, according to the EY-Parthenon Telco of Tomorrow study, based on interviews with nearly 100 telecom C-suite leaders globally.
Cédric Foray, EY Global Telecommunications Sector Leader, said telcos are not short of growth opportunities, but the greater challenge is whether they have the operating models, skills and strategic clarity needed to capture them.