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Vouch Insurance Names Ex-EPIC Attorney Brandon Kaufman Claims Chief

Vouch Insurance Names Ex-EPIC Attorney Brandon Kaufman Claims Chief

San Francisco – September 24, 2026 -- Vouch Insurance has appointed Brandon Kaufman as Head of Claims, tasking the former EPIC claims executive with overseeing claims advocacy for the tech-focused broker's more than 6,000 clients.

Kaufman brings carrier-side and litigation experience to the role

Kaufman joins from EPIC, where he served as Vice President of Claims, advising clients on resolving complex, high-exposure claims and reducing loss ratios across risk management portfolios. He previously held in-house counsel roles at an ad tech startup and a mobility startup, building global insurance programs and managing litigation and claims. He also consulted at a global insurance brokerage on contractual insurance requirements and began his career on Capitol Hill as legal counsel on federal transportation issues. Kaufman holds a degree from the University of Florida and a Juris Doctor from Syracuse University.

Memorial Hermann Cuts Patient Follow-Up Messages 32% With Epic AI

Memorial Hermann Cuts Patient Follow-Up Messages 32% With Epic AI

Houston – September 11, 2026 -- Memorial Hermann Health System has cut patient follow-up messages about test results by 32% after deploying Art, an AI-powered documentation assistant built into its Epic electronic health record system.

Clinicians save nine seconds per result comment using AI-drafted notes

Art generates an initial draft patient note in plain language as clinicians review lab and imaging results in Epic's In Basket, replacing complex medical terminology with patient-friendly explanations. Clinicians then review, edit and personalize each draft before sending it to patients. Care teams at Memorial Hermann have used the tool to write more than 55,000 patient messages since adoption began, with clinicians saving an average of nine seconds per result comment when starting from Art's draft.