Benevis

Texas – October 29, 2026 -- 42 North Dental recovered more than $7 million in patient accounts receivable in seven months using IntelePeer's AI agents, including $1.8 million from balances older than 180 days, according to the vendor's customer data. The figures come as dental support organizations (DSOs) with 20 to 200 locations face no-show rates of 30% to 40% and a front-desk hiring shortage.

No-shows and unanswered calls drain production before patients reach the chair

IntelePeer identifies no-show rates of 30% to 40% for new-patient appointments as the leading driver of lost production in multi-site dental groups. It also reports that 85% of patients who cannot reach a practice do not call back and go to a competitor. Calls go unanswered at peak hours, during lunch and whenever front-desk staff turn over.