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Aragon Research

Aragon Research: 14 Vendors Rated as SRM Shifts to Autonomous AI Agents

Aragon Research: 14 Vendors Rated as SRM Shifts to Autonomous AI Agents

Palo Alto – September 22, 2026 -- Aragon Research has published its second annual Globe report for Strategic Response Management (SRM), evaluating 14 technology providers as the market moves from reactive AI assistants to fully autonomous agentic systems.

Market expands beyond RFP automation to cover security questionnaires and complex sales bids

The 2026 Aragon Research Globe for SRM assesses vendors managing not just requests for proposals but also RFIs and security questionnaires, reflecting a broader shift in enterprise response management. Aragon Research CEO and Lead Analyst Jim Lundy stated that the industry is entering the age of the "AI coworker," where autonomous agents handle multi-step tasks without constant human oversight.

Aragon Research: ICX Market to Hit $251.83B by 2031

Aragon Research: ICX Market to Hit $251.83B by 2031

Palo Alto – September 15, 2026 -- Aragon Research has identified a new enterprise technology category, the Intelligent Communications Experience (ICX), projecting the market to reach $251.83 billion by 2031, up from $152.13 billion in 2025.

ICX merges unified communications and contact center platforms into one architecture

The framework eliminates the long-standing divide between internal employee collaboration tools and external customer engagement systems, combining voice, video, messaging and contact center orchestration into a single foundation. Aragon Research positions the category as the enterprise entry point for agentic AI, treating AI agents as "first-class citizens" alongside human workers.