American Water

CAMDEN, N.J. – November 10, 2026 -- American Water (NYSE: AWK), the largest regulated water and wastewater utility in the U.S., is sending two senior executives to the 2026 NARUC Annual Meeting & Education Conference, held November 8-11 in San Juan, Puerto Rico. The event gathers state regulators, utility executives and industry experts to discuss utility service amid shifting policy, climate and customer expectations.

COO Cheryl Norton joins the affordability kick-off panel

Cheryl Norton, Executive Vice President and Chief Operating Officer, will speak on the 50 States of Affordability + Committee Affordability Kick Off panel. The session examines how policymakers, regulators and utilities manage costs while maintaining essential service.

Kearneysville – November 06, 2026 -- West Virginia American Water has started site preparation for the Central Grove Water Treatment Plant in Jefferson County, adding to more than $11.7 million the company has invested in local water and wastewater improvements over its first three years of ownership.

Site work starts near Goldenrod Drive and Marie Drive

The first phase covers selective tree clearing, grading, decorative fencing, landscaping improvements and well evaluation. Crews will also reseed the site and plant new trees. Nearby residents may see crews and equipment, and the company is asking them to stay out of work zones.

ISLETON – October 30, 2026 -- California American Water is investing approximately $1.68 million to rehabilitate the Isleton 3B Well, a project aimed at preserving the reliability of the local water system and extending the life of existing infrastructure serving Isleton customers.

Rehabilitation targets failure risk and emergency repair costs

By refurbishing the existing well rather than replacing it, the utility, a subsidiary of American Water (NYSE: AWK), aims to extend its useful life. The approach also reduces the potential for unexpected equipment failures and costly emergency repairs, according to the company.

Charlie Wolfe, Principal Project Delivery Engineer at California American Water, said investing in existing infrastructure is central to providing reliable service.

Camden – October 29, 2026 -- New Jersey American Water graduated 10 participants from the 2026 Water UP! cohort, bringing the total to 61 graduates since the workforce development program launched in 2021. The ceremony took place at the company's Camden headquarters, with families, community partners and employees attending.

Ten-week curriculum combines classroom work with field training

Participants spend 10 weeks in classroom instruction, professional development, field experiences and hands-on training. The curriculum covers financial literacy, customer service, leadership development, OSHA training and utility operations.

Graduate Mia Morales, a Hopeworks alumna, said the program taught her to change water meters and repair water main breaks, and gave her practice in networking, resume writing and delivering an elevator pitch.

Camden, N.J. – October 29, 2026 -- New Jersey American Water and Salem City have completed a $21.3 million PFAS treatment installation at the Salem Water Treatment Plant. The system can treat up to 2 million gallons of water per day and is designed to meet federal and state drinking water requirements.

Utility fast-tracked treatment after acquiring a non-compliant system

When New Jersey American Water acquired Salem's water and wastewater systems in June 2024, the water system was not meeting applicable PFAS drinking water regulations. The company fast-tracked design and construction of a permanent solution. It broke ground in Spring 2025 and placed the new treatment into service in November of that year. The final housing facility was completed in Summer 2026.

Belleville – – October 15, 2026 -- Illinois American Water put 125 employees to work at 13 local organizations last month, logging more than 475 volunteer hours during its AmerICANs In Action! Month of Service.

The projects addressed food insecurity, neighborhood revitalization, environmental stewardship, youth needs and community health in communities the utility serves. Company President Rebecca Losli described the program as a commitment to living out company values through local giving.

Volunteers packed 5,500 diapers and sorted food donations

In Champaign, volunteers packed more than 5,500 diapers for the Bottom Line Diaper Bank through United Way of Champaign County. At Eastern Illinois Foodbank in Urbana, which provided 11.7 million meals to nearly 200 agencies and programs in the past year, they sorted donations.

Camden, N.J. – October 05, 2026 -- The American Water Charitable Foundation has awarded a $260,000 Corporate Strategic grant to the National Urban League to fund workforce development programs across its Affiliate Movement network.

Grant targets eight city affiliates for skills and career training

The funding will support workforce development initiatives delivered by eight National Urban League affiliates: Chicago Urban League, Greater Sacramento Urban League, Urban League of Greater Chattanooga, Urban League of Greater Philadelphia, Urban League of Lexington-Fayette County, Urban League of Metropolitan Saint Louis, Urban League of Northwest Indiana, and Urban League of Union County. The programs aim to expand skills, education, and job opportunities in communities served by American Water (NYSE: AWK), the largest regulated water and wastewater utility in the U.S.

Eleanor, W.Va. – October 05, 2026 -- West Virginia American Water is investing $100,000 to replace 580 feet of aging pipe with 2-inch PVC main on Eleanor Alley in Eleanor.

Crews began work the week of September 23 along Eleanor Alley

The project spans from Cypress Street to the area behind the residence at 2371 Charleston Road. Work is scheduled for completion by the end of October, with final street restoration set for fall 2026. Crews operate Monday through Friday between 7:30 a.m. and 5:00 p.m., with traffic restrictions in place for the duration.

Scott Wyman cites proactive investment in community infrastructure

"Making proactive investments in the communities we serve helps us to continue providing safe, clean, and reliable water to our customers, and this project on Eleanor Alley is an example," said Scott Wyman, President of West Virginia American Water.

Charleston, W.Va. – September 29, 2026 -- West Virginia American Water has rolled out FlowCam flow-imaging technology to rapidly detect algae and cyanobacteria in source-water samples, part of a broader push during American Water Works Association's Source Water Protection Week (September 27 to October 3) to reduce contamination risks and treatment costs across its supply network.

The utility, a subsidiary of American Water (NYSE: AWK), serves approximately 610,000 people in the state and employs around 315 people.

FlowCam imaging enables earlier detection of biological changes in water supplies

The flow-imaging system captures high-resolution images of algae and cyanobacteria, allowing faster organism classification and enumeration. This supports quicker treatment decisions before contamination escalates.

Belleville, Ill. – September 26, 2026 -- Illinois American Water processes approximately 275 water samples per day at its Central Laboratory in Belleville, Illinois, as part of a structured source water protection program tied to the American Water Works Association's Source Water Protection Week, running September 27 to October 3.

Utility relies on multiple river and aquifer systems to supply 1.3 million customers

The company draws from the Mississippi and Illinois Rivers, the Vermillion River headwaters, and groundwater resources including the Mahomet Aquifer to serve its Illinois service territory. Rebecca Losli, President of Illinois American Water, said high-quality drinking water originates upstream in shared landscapes rather than at treatment plants.