Global – October 22, 2026 -- Whatfix has published a white paper, "How to Build an Enterprise DAP Business Case," that guides leaders in pitching a digital adoption platform (DAP) investment to stakeholders ranging from department heads to C-suite executives.
White paper assesses DAP value for CIOs, HR/L&D leaders and CROs
The paper evaluates the investment from the perspective of three groups: CIOs and IT leaders, HR and learning and development (L&D) leaders, and chief revenue officers (CROs) and sales leaders. It describes real DAP use cases for each of the three business units.
It also defines the DAP concept for readers who have not worked with one. The stated aim is to show how a DAP can lift proficiency and productivity across an organization by helping end-users get more from their software.
Cost/benefit analysis and data sourcing anchor the business case
The paper identifies the key technology-related problems a DAP is meant to solve and links them to intended business outcomes. It covers the cost/benefit analysis and explains where to find data to support the case.
Vendor selection guidance covers build vs. buy and feature priorities
For vendor selection, the paper lists internal questions buyers should settle first, including "build vs. buy" and which DAP features are "must-have" versus "nice-to-have." It also looks at vendor value-adds, such as services that can make one provider more attractive than another.
The document is available as a download.