United Kingdom – October 24, 2026 -- A UK freight forwarder has recovered 800 hours of manual processing every month by automating proof-of-delivery (POD) handling across its 10-plus branches with PayCargo's AI-based document platform.
The company processes more than 10,000 deliveries a month and cannot invoice a customer until the signed POD has been processed and matched to its shipment. Each of its 10 branches previously ran a separate manual process. Operators scanned PODs individually, read shipment references off documents in mixed formats and typed every record into the Transport Management System (TMS). The result was information silos, delayed invoices and skilled staff tied up in data entry.
PayCargo platform removes manual handling from intake to filing
The forwarder worked with the PayCargo team to build an automation process integrated into its existing workflow and systems. The platform manages the full document lifecycle in four steps:
- Documents from all branches arrive through a single channel, replacing site-by-site manual scanning.
- PayCargo's AI reads each POD and extracts the key shipment references, whatever the format.
- Each POD is matched to its shipment in the TMS as soon as the truck returns to depot.
- The completed digital document uploads back into the system without extra work for staff.
Forwarder reports 100% touchless processing across 10,000 monthly deliveries
The forwarder reports four measured results:
- 800 hours of manual processing recovered every month across 10-plus sites
- 10,000 deliveries processed automatically each month
- 10-plus branches unified on one digital workflow
- 100% touchless document processing, from intake to filing
Matching at depot return lets the forwarder invoice almost immediately
Because each POD is matched the moment a truck returns to depot, the forwarder no longer waits on manual paperwork before invoicing. That turns deliveries into cash faster. Skilled staff have moved to higher-value work, and the process scales with demand without added headcount.