Identical +15 eNPS Scores Can Hide Very Different Workforces
Global – October 27, 2026 -- An Employee Net Promoter Score (eNPS) of +15 can conceal a shrinking pool of promoters, a growing block of detractors and a falling response rate, according to an Alteryx guide on employee engagement reporting for HR and employee experience (EX) teams.
Different workforces produce the same +15 score
eNPS subtracts the detractor share (scores 0–6) from the promoter share (scores 9–10). A group with 45 promoters and 30 detractors scores +15. So does a group with 30 promoters and 15 detractors, which has far more passive employees. The guide recommends reporting the full promoter, passive and detractor distribution with the score. It also recommends reporting the response rate, because a high score drawn from 20% participation is a red flag rather than a mandate.