IntelePeer AI Triage Sorts Orthopedic Post-Op Calls by Urgency
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Lansing – October 27, 2026 -- IntelePeer and Michigan Orthopedic Center have built an agentic AI triage workflow that sorts inbound post-surgical calls into emergent, urgent or routine tiers. It replaces a queue in which 50 simultaneous calls were returned in the order received.
The catalyst was Dr. Clay Dorenkamp, an orthopedic spine surgeon at the Lansing practice. An elderly patient who valued his clinical care told him he was impossible to reach. Dorenkamp argues the problem is structural: post-op call volume scales with every case, and missed calls can mean a complication caught late or an avoidable emergency department visit.