Parloa and McKinsey Ally to Close Enterprise AI Agent Readiness Gap
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New York and Berlin – October 29, 2026 -- Parloa and McKinsey & Company have formed an alliance to address a governance shortfall: roughly one-third of enterprises lack the operational governance needed to sustain deployed AI agents, according to McKinsey research.
Parloa survey finds fewer than 25% of CX operators are confident managing AI agents
Parloa's own survey of customer experience operators found that less than 25% of respondents felt confident designing and evaluating AI agents. The alliance targets that gap by combining McKinsey's operations expertise with Parloa's AI Agent Management Platform.