SHERIDAN, WYOMING – May 2, 2025 – Dentsply Sirona has announced the upcoming global phase-out of its Connect Case Center (CCC) in favor of its next-generation cloud-based platform, DS Core, which will become the new standard for data transfer and collaboration between dental practices and laboratories in most countries by November 15, 2025.
This strategic transition marks a pivotal step in the dental industry’s shift toward digitally integrated care. Launched as an evolution of CCC, which has served the industry since 2010, DS Core introduces a broader suite of functionalities tailored to streamline workflows, enhance patient outcomes, and future-proof dental practices.
Supporting Practice Growth with Connected Dentistry
As the industry evolves, dental professionals face growing pressure to adopt scalable and efficient digital solutions. DS Core addresses these demands by enabling end-to-end case management from a single, cloud-based platform.
“Transferring from CCC to DS Core is the next logical step as we embrace the new era of Connected Dentistry,” said Max Milz, GVP Connected Technology Solutions at Dentsply Sirona. “DS Core gives clinicians access to all key workflows from one centralized cloud-based platform, simplifying their lives and enabling better patient care, practice growth, and operational efficiency.”
Key Functional Benefits of DS Core
Practices and labs upgrading to DS Core will gain access to new features that significantly reduce manual work, improve communication, and create new opportunities for team collaboration:
- Multi-source file support – Add x-rays and additional files alongside intraoral scans.
- Device-agnostic access – Monitor and manage orders from any device, anywhere.
- Simplified user management – Different access tiers remove the need for paid licenses; even free accounts can submit and receive orders.
- Web-enabled order entry – Fill out case information from any browser, freeing up the scanner for other tasks.
- Team delegation – Enable staff to handle scan uploads or data entry while clinicians retain final case control.
Enhanced Lab-Practice Collaboration
DS Core enhances communication between clinics and labs with real-time file exchange and messaging tools:
- Integrated chat for fast communication and clarification.
- Live proposal exchange allows teams to review and approve designs directly on the platform.
- All-in-one media hub centralizes patient records, images, and design workflows for consistent visibility and better outcomes.
“Since switching to DS Core, our collaboration with the lab has improved,” said DeeDee Meevasin, a dentist from Las Vegas, Nevada. “We've gained more workflow flexibility, and it frees up the scanner, allowing us to scan more patients. With DS Core, our lab cases run smoothly from scanning to collaboration. It's all in one place and allows me to focus on what matters most, my patients.”
Seamless Upgrade Path for CCC Users
To minimize disruptions, Dentsply Sirona offers a simple and secure upgrade process. After creating a DS Core account, users connect their equipment—including intraoral scanners and X-ray units—to the platform. Once configured, data uploads occur automatically, and partner labs can receive orders without requiring any licensing.