Broken Updates Cost Far More Than UX Gripes, LITSLINK Study Finds
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PALO ALTO – October 29, 2026 -- A single faulty CrowdStrike update in July 2024 cost Fortune 500 companies an estimated $5.4 billion, according to a LITSLINK study that finds updates breaking functionality are a far larger risk than interface changes users dislike.
The software development company examined 12 products. Ten, including Microsoft Teams, Google Workspace and Figma, were assessed through regulatory filings and peer-reviewed research. CrowdStrike and Sonos were examined as the costliest failed updates on record.