OBSI

Toronto – October 24, 2026 -- The Ombudsman for Banking Services and Investments (OBSI) has appointed CRKhoury (CRK) to conduct its 2026 independent external review of banking and investment complaint operations, with the final report due on OBSI's website later this year.

The review will test whether OBSI has met its regulatory obligations and operates effectively under recognized best practices for financial services ombudsmen. CRK has set up a dedicated review website and is running a public consultation as the process advances.

Loss-calculation consultation traces back to the 2021 evaluation

On September 26, 2024, OBSI opened a public consultation on how it calculates investor losses in complaints over unsuitably sold illiquid exempt market securities. The consultation examines the current process and whether better alternatives exist. OBSI said the 2021 independent expert external review recommended it.

Canada – October 21, 2026 -- OBSI has completed two public consultations since 2022, on board governance and on investor loss calculations, and both trace back to its 2021 independent review.

Loss-calculation consultation closed Nov. 21, 2024 after a Sept. 26 launch

The consultation examined how OBSI calculates investor losses in complaints involving unsuitably sold illiquid exempt market securities. It described how the approach was developed, the feedback OBSI had received and the considerations for an appropriate methodology.

OBSI is using the exercise to test whether better alternatives exist to its current process. The 2021 independent expert external review recommended the consultation.