IDnow

Munich – September 11, 2026 -- Only 52% of consumers in Germany and France are aware of the EU Digital Identity (EUDI) Wallet, according to a new consumer study by IDnow, just months before the technology's mandated December 2026 rollout. The digital identity and fraud prevention platform surveyed 1,000 adults in each country and found that trust, not speed, will determine adoption.

Nearly half of consumers abandon transactions over complex verification

48% of respondents said they frequently abandon transactions when identity verification is too complicated or takes too long, exposing a commercial cost that financial institutions already absorb today. IDnow argues this friction creates both the market opportunity and the credibility hurdle the EUDI Wallet must clear.

Munich – September 11, 2026 -- Nearly half of European consumers, 46%, say they frequently abandon a transaction when identity verification is too complex or slow, according to a new IDnow survey released ahead of the EUDI Wallet's mandated December 2026 rollout.

The survey of 2,000 respondents across France and Germany, conducted by Sapio Research in June 2026, found that awareness of the EU Digital Identity Wallet remains low even as EU member states are required to make it available to every citizen by December 2026, with banks obligated to accept it starting December 2027.

Security concerns outweigh speed as the top adoption driver

Forty percent of respondents cited better fraud protection as the decisive factor for accepting the EUDI Wallet, ahead of data control (31%) and transparency over data usage (29%). Faster, simpler processes ranked lower, decisive for only 28% of respondents.

Munich – September 11, 2026 -- Nearly half of consumers in France and Germany, 46%, abandon a transaction when identity verification is too complex or slow, according to a new survey from IDnow published ahead of the EU Digital Identity Wallet's scheduled December 2026 rollout.

The EUDI Wallet Consumer Survey, conducted by Sapio Research in June 2026 among 2,000 adults aged 18-80 (1,000 in France, 1,000 in Germany), found that awareness of the incoming digital identity system remains low while friction in current onboarding processes is already costing financial services providers customers.