FarEye

Chicago – September 11, 2026 -- High-control last-mile delivery operators in the U.S. hit 95% on-time performance, while speed-first competitors report a 24% median cost inflation, according to new research from FarEye.

Speed-first operators pay a steep cost penalty despite equal investment levels

The 'Eye on the Last Mile America 2026' report, based on over 500 U.S. delivery operators and more than 3,000 data points, found that companies prioritizing the fastest possible delivery achieve only 76% on-time performance. Low-control operators lag further behind at 65.5% on-time performance, even though they invest at the same median level as high-control peers.