OBSI Appoints CRKhoury to Lead 2026 Independent Ombudsman Review
Toronto – October 24, 2026 -- The Ombudsman for Banking Services and Investments (OBSI) has appointed CRKhoury (CRK) to conduct its 2026 independent external review of banking and investment complaint operations, with the final report due on OBSI's website later this year.
The review will test whether OBSI has met its regulatory obligations and operates effectively under recognized best practices for financial services ombudsmen. CRK has set up a dedicated review website and is running a public consultation as the process advances.
Loss-calculation consultation traces back to the 2021 evaluation
On September 26, 2024, OBSI opened a public consultation on how it calculates investor losses in complaints over unsuitably sold illiquid exempt market securities. The consultation examines the current process and whether better alternatives exist. OBSI said the 2021 independent expert external review recommended it.