United States – October 17, 2026 -- Andor Health ranked #1 in overall client satisfaction in the 2026 Black Book survey of non-EHR virtual care platforms, its fourth consecutive year at the top. Its ThinkAndor agentic AI platform scored 9.75 out of 10.
More than 1,100 healthcare professionals across care settings contributed feedback to the survey. ThinkAndor led in 14 of 18 performance categories tied to enterprise virtual care execution. These included clinical workflow integration and usability, interoperability across systems and devices, care team collaboration and escalation support, AI-assisted automation and workflow orchestration, and customer support and long-term partnership quality.
Buyers shift from standalone telehealth tools to enterprise platforms
According to Black Book, buyers increasingly favor platforms that support enterprise-wide virtual care over isolated solutions. Providers are asking for seamless interoperability, coordinated workflows across care settings, real-time visibility into operations and outcomes, and scalability across multiple programs.
The capabilities in demand include virtual nursing and remote observation, specialist consultations and care escalation, home-based care and remote patient monitoring, and integrated analytics with command center visibility.
ThinkAndor automates documentation, patient observation and workflow orchestration
The platform uses agentic AI to monitor clinical context continuously and automate routine and complex tasks, including documentation, patient observation and workflow orchestration. It delivers insights and actions in real time, so clinicians do not have to search for information or initiate processes.
Andor Health says this reduces administrative burden, improves care coordination, optimizes staffing and throughput, and accelerates clinical decision-making. Black Book respondents consistently associated the company with strong performance in interoperability, workflow orchestration and long-term platform value.
AI is shifting from a feature to a core workflow utility, driving automation, real-time insights and operational resilience. Andor Health's leadership attributed the repeated recognition to client confidence and outcomes achieved in real-world settings.